Refund policy

Last updated: October 27, 2026

At Pastest, we want you to be confident in your purchase.

We offer a voluntary 14-day refund policy on eligible digital educational products purchased directly through our website, in addition to your statutory consumer rights.

1. Our 14-Day Refund Policy

You may request a refund within 14 days of purchasing an eligible Pastest educational product.

To qualify under this voluntary policy:

• Your request must be made within 14 days of purchase.

• Your purchase must have been made directly through www.pastest.com.

• You must not have made substantial use of the purchased educational content.

When assessing usage, we will consider the product purchased and the extent to which its questions, videos or other educational materials have been used.

We will assess requests fairly and reasonably.

This voluntary refund offer remains available to eligible customers even where they have consented to immediate digital delivery and validly lost their statutory cancellation right.

The usage condition applies only to this voluntary refund offer and does not restrict your statutory rights.

2. Your Statutory Cancellation Rights

UK consumers purchasing digital content online normally have a statutory 14-day cancellation period.

Where permitted by applicable law, this right may be lost once digital supply begins if you have expressly consented to immediate supply, acknowledged the resulting loss of your cancellation right, and Pastest has provided the legally required confirmation.

Where these requirements have not been met, your statutory cancellation rights remain available as provided by law.

These statutory rights are separate from our voluntary refund policy.

Where a product contains services as well as digital content, the applicable cancellation rights will depend on the nature of that contract and relevant legislation.

3. How to Request a Refund

To request a refund or exercise an applicable cancellation right, email:

enquiries@pastest.com

Please include:

• Your full name.

• The email address linked to your account.

• The product or order you wish to cancel or refund.

You may provide a reason for your request, but this is optional.

Where you have a statutory cancellation right, you may exercise it by making any clear statement of your decision to cancel, including by email. You may also use any applicable cancellation form we provide.

Our Customer Support Team aims to respond within three business days.

4. Refund Processing

Where a refund is approved under our voluntary policy, we aim to process it within 10 business days.

Where a statutory refund is required, we will refund you without undue delay and within the deadline required by applicable law.

Refunds will normally be made to your original payment method unless you expressly agree otherwise.

We will not impose fees on statutory refunds.

Where a purchase has been refunded, access to the relevant product may end, subject to your statutory rights.

5. Faulty or Misdescribed Digital Content

Nothing in this Refund Policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

If purchased digital content is faulty, not as described or otherwise does not meet applicable legal requirements, you may be entitled to a repair, replacement, price reduction or another applicable remedy.

These rights are not limited to the first 14 days and do not depend on the extent to which you have used the content.

Please contact us if you experience a problem so that we can investigate and provide an appropriate remedy.

6. Requests After 14 Days

After the voluntary 14-day refund period, refunds for a change of mind are not normally available.

We may consider refunds, extensions or credits in exceptional circumstances, including significant technical problems or personal circumstances.

Any such decision does not restrict your statutory rights.

7. Third-Party Purchases

Purchases made through third-party platforms, including the Apple App Store or Google Play, may be subject to those platforms' purchasing and refund procedures.

Please contact the relevant platform in the first instance.

Nothing in this section excludes any statutory claim you may have against Pastest where Pastest is legally responsible.

8. Contact Information

Pastest Ltd

Email: enquiries@pastest.com

No. 3 Booths Park
Chelford Road
Knutsford
Cheshire
WA16 8GS
United Kingdom